Privacy Policy

We collect personal data to provide our services, such as booking trips or creating travel itineraries. You provide some data directly, while other data is collected automatically. You are responsible for ensuring your data is accurate and updating it if it changes (e.g., new email or address). We verify data, such as through email confirmation, to maintain platform security.

We may collect personal data from you, such as:

• first and last name, nicknames and aliases;
• location data (e.g., for trip recommendations or bookings);
• e-mail and mailing addresses;
• IP addresses and other online identifiers;
• billing address and payment details, provided by the third-party services; 
• content created via our trip constructor (e.g., photos, audio descriptions, trip itineraries).

Using Website and/or Wega Application, Users provide permissions to the following device data and functions:

• location based on network and GPS signals (used, among others, to determine the location of Trip steps and for navigation on the map);
• content management of the device’s internal storage (used to store Trip-related data and settings);
• network data exchange with unlimited access to the Internet (used to download Trip data, proper application work and transmit anonymous statistical events).

Once you have completed a Trip booked/purchased through our Website and/or Wega Application, we kindly request you to rate the experience. In addition, we may kindly ask you to voluntarily leave your feedback. By submitting a feedback, you provide us with the data you enter, which we collect to process and display on our Website and/or Wega Application. If you wish to have a feedback removed, you can easily do so by contacting our support.

If you provide us feedback or contact us via email/phone/or through other means, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.

The purpose of processing your data for this feedback system is to protect our legitimate interest in providing our users with comprehensive information about the Trips our platform offers. Additionally, user ratings benefit all users by offering valuable insights (the processing is conducted in accordance with Art. 6 para. 1 lit. f of GDPR). The processing is carried out to ensure the security of the processing in accordance with Art. 32 GDPR.

• Some information is collected automatically by our servers:
  Our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), session history, and/or a date/time stamp for your visit.
• As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data.
• Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a Website sends to your computer’s hard drive while you are viewing the Website.
• We retain information on your behalf, such as transactional data and other session data linked to your account.

Your data is required among others to set up and manage an account for you on the Website and/or Wega Application. In this case, you conclude a (free) user agreement with us, on the basis of which we collect this data (Art. 6 para. 1 lit. b GDPR). Sensitive data such as location, images from cameras and contacts are used only on the device at and/or Wega Application runtime and are not sent or shared with third parties.

In order to conclude the agreement and purchase the services on the Website and/or Wega Application, you must provide us with this data. However, you have no obligation to enter into the agreement and thus provide the data.

In some cases, the User might purchase a Trip with other people or make a reservation on someone else’s behalf. In both those scenarios, you will provide their details as part of the booking of the Trip. You acknowledge and agree that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so and that they have understood and accepted how we use their information (as described in this Policy).